Privacy & Security

Answer Khela Privacy Policy — Your data is fully protected

Answer Khela places the highest priority on protecting the personal data of its users. Read this Privacy Policy to learn what data we collect, how we use it, and how we keep it safe.

Last updated: January 2026 Version 2.4
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Data Protection Standards
256-bit
SSL Encryption

GDPR
Compatible
24/7
Monitoring
0%
Sale of Data

How we protect your privacy

A quick overview of Answer Khela's core data protection pillars

Encrypted Connection

Every connection to the site is secured with 256-bit SSL. From login to payment, everything runs through encrypted channels.

Secure data storage

Your data is stored on secure servers with direct access restricted to authorized personnel only.

No data sharing

Answer Khela never sells your personal data or shares it with unauthorized third parties.

Cookie Controls

You can choose which cookies to allow. You have the option to disable non-essential tracking cookies.

Regular Audits

Third-party security experts regularly audit our systems to identify and address any vulnerabilities.

Your Rights

You have the right to view, correct, and delete your data. Submit a request to support at any time.

1. Introduction

Answer Khela ("we", "our") is fully committed to respecting your privacy. This Privacy Policy ("Policy") explains what data we collect when you use our website and services, how we use it, and how we keep it secure.

By registering or using Answer Khela's services, you consent to this Privacy Policy. If you do not agree, please refrain from using the platform.

This policy was last updated in January 2026. We will notify you of any changes by email or via a notice on the site.


2. What Data We Collect

Answer Khela collects certain information to provide its services. This data falls into two categories:

A) Information you provide directly:

  • Name, email address, and mobile number
  • Date of birth and gender
  • Bank account or mobile banking details (for payments)
  • National ID card or passport (for KYC verification)
  • Address and occupation (where applicable)

B) Automatically collected data:

  • IP address and device information
  • Browser type and operating system
  • Site access times and activity logs
  • Cookie and session data
  • Gaming history and transaction records

We collect only the minimum data necessary. Your password is stored in encrypted form — even our staff cannot view it.


3. How Your Data Is Used

Answer Khela uses collected data solely for the following purposes:

  • To create and manage your account
  • To process payments and verify transactions
  • To complete KYC and age verification
  • To provide customer support
  • To prevent fraud and illegal activity
  • To comply with legal obligations
  • To improve platform functionality and security
  • To send promotional communications where applicable (with your consent)

We never sell your data to advertisers or share it with third parties for profit.


4. Data Sharing & Third Parties

Answer Khela may share information in limited circumstances and under strict conditions:

Recipient Purpose Terms
Payment processors (bKash, Nagad) To process transactions Only necessary information
KYC Verification Services Identity Verification Encrypted Transfer
Law enforcement authorities To comply with legal orders Only by court order
Security auditor System Security Audits Under NDA agreement

Answer khela never shares your information with advertising companies, data brokers, or unrelated third-party businesses.


5. Cookie Policy

Answer Khela uses several types of cookies on its website. Cookies are small text files stored in your browser.

  • Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
  • Functional cookies: To remember your language preferences and settings
  • Analytics cookies: To improve site performance — requires your consent
  • Marketing cookies: To show you relevant offers — you can turn this off at any time

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.


6. Data Protection Measures

Answer Khela uses industry-standard security technology to protect your privacy:

  • TLS 1.3 / SSL 256-bit encryption for all data transfers
  • Sensitive data is encrypted at the server level using AES-256
  • Two-factor authentication (2FA) support
  • Automatic alerts for suspicious login attempts
  • Regular penetration testing and vulnerability scanning
  • Staff data access is restricted to the minimum necessary (least-privilege)
  • All staff have signed data confidentiality agreements

In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps to address it.


7. Data Retention Period

Answer khela retains your data only for as long as necessary:

  • Account information: For the duration of account activity + 5 years after closure (for legal purposes)
  • Transaction records: Up to 7 years as required by legal obligations
  • KYC documents: 5 years after verification
  • Cookie data: Session cookies — cleared when the browser is closed; persistent cookies — last from 30 days to 1 year
  • Support conversations: 2 years after resolution

After the specified retention period, data is securely deleted or anonymized so that individuals can no longer be identified.


8. Your Rights

As an Answer Khela user, you have the following rights over your own data:

Right to access your data
You may request a copy of any data we hold about you.
Right to rectification
You may request corrections to any inaccurate or incomplete information.
Right to erasure
You may request deletion of your data where there is no legal obligation to retain it.
Object to processing
You may object to the use of your data for specific purposes.
Data portability
You can download your data in a human-readable format.
Marketing opt-out
You can opt out of promotional emails or SMS at any time.

To exercise these rights Help Center Get in touch or email us at support@answerkhela.app.


9. Minors' Data

Answer Khela strictly does not serve anyone under the age of 18. We do not knowingly collect any data from minors.

If we become aware that data has been collected from a minor, we will immediately delete that data and close the associated account.

If you believe a child or minor is using our platform, please notify us immediately at support@answerkhela.app.


10. Policy changes

Answer Khela may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the policy will be revised
  • A notice will be sent to your registered email for any significant changes
  • A banner notification will be displayed on the site's homepage
  • Continued use of the platform after any changes will be considered acceptance of the updated policy

For significant changes, at least 30 days' notice will be given before they take effect.


11. Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

Email: support@answerkhela.app
Response time: within 24–48 hours
Live chat: available on-site 24/7
Security standards
SSL 256-bit encryption
GDPR compliant
No Sale of Data
KYC verified
24/7 security monitoring
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